Vision Care charges for one pair of glasses (lenses and frames) or one purchase of contact lenses, when prescribed by a legally qualified Ophthalmologist or Optometrist, up to the maximum shown in the “SUMMARY OF BENEFITS”. Members choosing to purchase disposable contact lenses should note that only one claim is allowed in any 24 month period, and therefore should consider buying in quantity.  No amount is payable for replacement of lost or stolen glasses, broken glasses, duplicate glasses, safety or sunglasses, anti-reflective coatings, or for tints other than No. 1 or No. 2.

The Vision Care maximum specified in the “SUMMARY OF BENEFITS” includes one eye examination for claimants between the ages of 19 and 64, in any period of 24 consecutive months.

How to File a Vision Care Claim

Benefit Card

You and your spouse will be provided with a Benefit Card which may be used for all covered vision care services. Every time you have a vision care service performed, present your Benefit Card to the vision care office who will electronically submit a claim on your or your eligible Dependents’ behalf. Immediately, your claim will be processed and you will be notified of which expenses are reimbursable. You may use any vision care office in Canada that will accept your card.

Online Submission

You may also submit your claims online with the Benefit Plan Administrators (BPA) eClaims mobile app and website. To get started, all you need to do is register. You can do so by downloading the app to your phone or by accessing the BPA eClaims website. To download the mobile app to your phone or tablet, go to the App Store (iPhone) or Google Play (Android) and search “BPA eClaims”. To access the BPA eClaims website from your computer, visit www.bpaeclaims.com. To register your account, you will need your Benefit Card. You will be asked to provide your Group Number, which consists of the first six digits of your Benefit Card number, as well as your Certificate Number, which consists of the second set of ten digits of your Benefit Card number. For more information, please click here.  

If you are interested in receiving direct deposit reimbursement for claims submitted online, complete a Pre-Authorized Debit (PAD) Agreement Form and return it by fax to 905-275-6462 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Note that you must first be registered to the BPA eClaims mobile app or website to be eligible for direct deposit reimbursement of your claims. For the PAD form, please click here.

Paper Claims

In the event you need a claim form, please click here.

A properly completed form including the original prescription with paid receipt of purchase is required for each insured family Member.

Each Vision Care claim must show the:

1. patient's full name
2. charge for lenses
3. charge for frames
4. charge for miscellaneous items
5. Optometrist’s prescription

Proof of Loss

Written proof stating the occurrence, character and extent of loss must be submitted for each benefit to the administrator within 12 months after the date of the loss, but not more than 3 months after the date coverage terminates, for Extended Health Care Benefits.