Benefit Card

You will be provided with a Benefit Card which may be used for all covered health care practitioner, prescription drug, vision care and dental care services. Every time you have a health, vision care or dental care service performed, or a prescription filled, present your Benefit Card to the health care practitioner, pharmacist, vision care office or dental care office who will electronically submit a claim on your behalf. Immediately, your claim will be processed and you will be notified of which expenses are reimbursable. You may use any health care practitioner, pharmacy, vision care office or dental care office in Canada that will accept your card. 

Online Submission

You may also submit your claims online with the Benefit Plan Administrators (BPA) eClaims mobile app and website. To get started, all you need to do is register. You can do so by downloading the app to your phone or by accessing the BPA eClaims website. To download the mobile app to your phone or tablet, go to the App Store (iPhone) or Google Play (Android) and search “BPA eClaims”. To access the BPA eClaims website from your computer, visit www.bpaeclaims.com. To register your account, you will need your Benefit Card. You will be asked to provide your Group Number, which consists of the first six digits of your Benefit Card number, as well as your Certificate Number, which consists of the second set of ten digits of your Benefit Card number. For more information, please click here.  

If you are interested in receiving direct deposit reimbursement for claims submitted online, complete a Pre-Authorized Debit (PAD) Agreement Form and return it by fax to 905-275-6462 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Note that you must first be registered to the BPA eClaims mobile app or website to be eligible for direct deposit reimbursement of your claims. For the PAD form, please click here.

Paper Claims

Before submitting any claim form, ensure that all questions have been answered and that you have signed your name and clearly identified yourself by full name, return mailing address, your employer, and your Union. Faulty or missing information will only result in a delay in processing your claim. 

For a Healthcare paper claim form, please click here.

Each expense should be listed separately, by insured individual, on the appropriate claim form. Submit claims together with originals of bills or receipts, no more than once a month or every 2 to 3 months if bills are small. Claiming more frequently for small amounts ties up service for everyone and delays payment on larger claims where there is a real need for timely benefits.

Bills and receipts must be complete and each must show the:

• patient's full name
• date(s) the service was rendered or purchase made
• nature of the sickness or injury
• itemized charges
• physician's written recommendation

CASH REGISTER RECEIPTS OR LABELS FROM CONTAINERS ARE NOT ACCEPTABLE.

For a Vision Care paper claim form, please click here.

A properly completed form including the original prescription with paid receipt of purchase is required for each insured family member.

Each Vision Care claim must show the:

• patient's full name
• charge for lenses
• charge for frames
• charge for miscellaneous items
• Optometrist’s prescription

For a Dental Care paper claim form, please click here.

Your dentist's office will have a supply of generic dental claim forms that are also acceptable. You must submit a form signed by the dentist along with a paid itemized receipt. Your benefit cheque will be mailed directly to you, or if you wish, you may assign benefits to be paid directly to your dentist.

Mail above claim forms to the Administrative Agent:
Attn: Claims Office
BENEFIT PLAN ADMINISTRATORS LIMITED
Unit 2 - 1793 Dundas St. E.

London, Ontario N5W 3E6

Or via email at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Note: In the event of your death or dismemberment, your beneficiary should contact the Administrative Agent immediately. Claim forms for Life Insurance and Accidental Death & Dismemberment Insurance will be returned with specific instructions.

Help

For questions or assistance, please contact BPA by phone at either 519-453-3340 or Toll Free at 1-877-513-3340, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..