LifeJourney is a new way to approach the Member and Family Assistance Program (MFAP). It is a single, integrated virtual service that provides you with 24/7 access to immediate, compassionate care. With LifeJourney, Eligible Members and Dependents have access to resources to help with a wide range of challenges such as financial and legal assistance, mental health support, nutritional consultations, and virtual care.

Some of the resources provided include:

• Allied health professionals
• Case management
• Diagnoses
• Forms
• Lab work requests
• Mental health
• Prescriptions
• Specialist referrals

How does the program work?

While LifeJourney is a digital platform, you will be guided by a Care Advocate at every step of your journey. Your Care Advocate will help you find the right resources and put together a personalized treatment plan to help you reach your health and wellness goals.

How to use the Member & Family Assistance Program

As a first-time user of vCare, you will have to register your account at www.vcareregistration.com. In this step, you will need your Benefit Card. In this registration process, you will be asked to provide your Policy Number which consists of the first six digits on your Benefit Card, and your Certificate Number which consists of the second set of ten digits on your Benefit Card. After registration, you will be prompted to download the app from Google Play or the iOS store. Search for the Telus Health Virtual Care App and proceed to download. After downloading, all you need to do is enter your email address and password you created during the registration process to access vCare.